Privacy Policy

1. Introduction

ZHENG FU YUAN PTE. LTD. (hereinafter referred to as "we" or "the Company") respects and values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our website and services, you consent to the practices described in this Privacy Policy.

2. Information Collection

We may collect the following types of information:

2.1 Information You Provide

• Contact Information: Name, email address, phone number, company name, and job title
• Account Information: Username, password, and profile details
• Payment Information: Credit card number, billing address (processed by secure third-party payment processors)
• Communication Records: Correspondence and chat records with our customer service team
• Feedback and Surveys: Your opinions and suggestions about our products and services

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, links clicked, time spent on pages, interaction behavior
• Location Information: Approximate geographic location based on IP address
• Cookies and Similar Technologies: Used to improve user experience and analyze website traffic

2.3 Information from Third Parties

• Social Media Platforms: When you log in via social media or interact with us through social media
• Business Partners: Market analysis and prospective customer information
• Public Sources: Business information obtained from publicly available sources

3. Use of Information

We use the collected information for the following purposes:

• Service Provision: Processing and delivering your requested GPU rental, AI training, and inference services
• Account Management: Creating and maintaining your user account, verifying identity
• Customer Support: Responding to your inquiries, providing technical support, and resolving issues
• Service Improvement: Analyzing usage patterns to optimize product features and user experience
• Marketing Communications: Sending product updates, promotions, and industry news (you may opt out at any time)
• Security Protection: Detecting and preventing fraud, abuse, or illegal activities
• Legal Compliance: Complying with applicable laws and regulatory requirements
• Business Operations: Conducting data analysis, research, and internal audits

4. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers, including cloud computing infrastructure providers, payment processors, customer service tools, and data analytics platforms. These service providers only access your information as necessary to perform their functions and are bound by strict confidentiality agreements.

4.2 Legal Requirements

We may disclose your information when required by law, court order, legitimate government authority request, or to protect our rights, property, and safety.

4.3 Business Transfers

In the event of a merger, acquisition, asset sale, or bankruptcy, your information may be transferred to relevant parties as part of the transaction. We will ensure that the receiving party continues to comply with this Privacy Policy.

4.4 With Your Consent

With your explicit consent, we may share your information with designated third parties.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption Technology: SSL/TLS encryption for data in transit, AES-256 encryption for data at rest
• Access Control: Strict permission management, with only authorized personnel accessing sensitive information
• Security Monitoring: 24/7 system monitoring to detect anomalous activity and potential threats
• Regular Audits: Conducting security assessments and penetration testing to promptly address vulnerabilities
• Employee Training: Regular data security and privacy protection training for employees
• Backup Strategy: Multiple backup and disaster recovery plans

Despite reasonable security measures, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but will continue to strive to protect your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Account Information: Retained while your account is active, up to 30 days after deactivation
• Transaction Records: Retained for 7 years in accordance with tax and legal requirements
• Communication Records: Retained for 2 years for customer service and quality improvement
• Log Data: Retained for 90 days for security analysis and troubleshooting
• Marketing Preferences: Retained until you choose to opt out

After the retention period, we will securely delete or anonymize your information.

7. Your Rights

Under applicable data protection regulations, you have the following rights:

• Right of Access: Request a copy of your personal information held by us
• Right of Rectification: Request correction of inaccurate or incomplete personal information
• Right of Erasure: Request deletion of your personal information under certain conditions
• Right to Restrict Processing: Request limitation on how we use your information
• Right to Data Portability: Obtain your data in a structured, commonly used format and transfer it to another service provider
• Right to Object: Object to certain data processing activities based on legitimate interests
• Right to Withdraw Consent: Withdraw previously given consent at any time, without affecting the lawfulness of processing before withdrawal
• Right to Complain: Lodge a complaint with the relevant data protection supervisory authority

To exercise any of the above rights, please contact us at JAMESWXJ@GMAIL.COM. We will respond to your request within 30 days.

8. Cookie Policy

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Necessary for the website to function properly and cannot be disabled
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with the website
• Marketing Cookies: Used to deliver personalized advertising and content

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

9. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will delete it immediately. If you are a parent or guardian and believe we may hold information about your child, please contact us immediately.

10. International Data Transfers

ZHENG FU YUAN PTE. LTD. is headquartered in Singapore. Your information may be transferred to servers in Singapore or other countries/regions for processing. We will ensure that all cross-border data transfers comply with applicable data protection laws and appropriate safeguards are in place.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend that you read their privacy policies when visiting these sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business. Material changes will be communicated through website announcements or email notifications. We recommend that you review this policy regularly for the latest information. Continued use of our services constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: